Learn to use the skills and attitudes of the design thinker to go from feeling empathy to meaningful, co-created action. 

Empathy is a must-have in today's workplace. Empathic leadership is a key driver of employee innovation, engagement and inclusion - especially in times of crisis.


About the webinar.

On the second Thursday of each month, join our Chief Design Officer Brock Hart for a live virtual webinar with Q&A. He shares stories of the work, human-centred design activities and ideas to transform empathy into meaningful, co-created action. 

About the course.

This webinar series and self-serve course is for people who are interested in learning how to use the skills and attitudes of the design thinker to unleash extraordinary in your life or organization. U.S. based think tank Catalyst, Forbes, Harvard Business Review and so many others have cited empathy as 2022's most important leadership skill. 

Empathy is a core value of Overlap's; being able to see the world through someone else’s eyes is an essential skill. Being observant and listening to other people is important to how we work with one another and with our clients. We strive to bring an empathetic, human-centred approach to everything we do in our mission to democratize design. ⁠

With new modules released monthly, this FREE self-serve course and live webinar series will equip you with the tools and outlook that you need to begin imagining a better future vision for a more empathic workplace. 

Better is absolutely possible. It starts here. 


Hi! I’m Brock Hart, Overlap's Chief Design Officer. 

Welcome to our Empathy in Action course page! I'm thrilled you're here. As a serial entrepreneur helping organizations embrace innovation through design, and a former Creative Director and award-winning designer, I am passionate about the power of human-centered design to make things better. Since co-founding Overlap in 2011, I have served as a trusted advisor to organizations and leaders who are ready to radically change in order to achieve true transformation. 

  • Overlap Associates Inc. | Creative Problem Solving School

    “Overlap’s approach help take the fear outta learning while you insert fun. I have had this sick feeling every time I had to engage with technology–but your attitude and approach take away the scariness.”

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    Intro to HCD Participant

  • Overlap Associates Inc. | Creative Problem Solving School

    “Overlap was able to explain concepts and engage people effectively and emotionally in the learning process. From concept thinking to design, they brought an element of a new Human feelings approach that gave me a new perspective of incorporating an end-user approach to a problem versus a global approach.”


    H. B. Com, CPA, CGA, Director of Finance and Administration, KW Habilitation

  • Overlap Associates Inc. | Creative Problem Solving School

    “Taking (Intro to HCD) rejuvenated my enthusiasm for work at a time when I was starting to feel disconnected. Not only was it refreshing to work through Launch activities with an interdisciplinary group, it gave me ideas for engaging my own team differently. I immediately applied what I learned with noted success!”


    Educational Developer | Curriculum Development and Program Improvement Centre for Teaching & Learning | Queen’s University

  • Overlap Associates Inc. | Creative Problem Solving School

    “...Overlap training introduced me to a process and a wealth of tools that will take our planning to the next level. Moving to virtual training did not dampen Ryan and Nicole's enthusiasm, and their insights helped me understand how to apply these tools in my own organization. I cannot wait for my next planning session!”

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    Head of Public Services Law Library, Dalhousie University

  • Overlap Associates Inc. | Creative Problem Solving School

    “The training at Overlap encouraged me to fall in love with the problem and understand it deeply. The iterative design process teaches that failure is valued as a necessary step to designing the best solutions. This relieves the pressure of trying to 'get it right the first time.' Using this approach in our organization has promoted a new sense of engagement in our staff team, as people feel their voices are valued in the process.”


    Extend-a-Family Waterloo Region

Upcoming Webinars

Empathy in Action
FREE Webinar
July 21st

10am-11am EST

Empathy in Action
FREE Webinar
August 11th

10am-11am EST

Empathy in Action
FREE Webinar
September 8th

10am-11am EST