Facilitation tools for impactful conversations, meetings, and workshops

Improve your conversations, meetings, and workshops using ORID (Objective, Reflective, Interpretive, Decisional) methodology. This course will teach you how to get more from individuals in group settings by leveraging their strengths and asking the right questions.

You’ll learn techniques to lead your team through meetings that get things done.

About the course

The ORID method creates a powerful balance between structured conversations and dynamic interactions to promote creative thinking. This framework helps facilitators guide groups through complex decision-making by holistically assessing the issue at hand.  

In this course, you will develop key facilitation skills such as role modelling and active listening while learning how to use HCD tools to guide group conversations in virtual and non-virtual workspaces. 


Ask the right questions

Learn the specific techniques for facilitating group discussions using the focused conversation method and explore the theory behind what fosters effective meetings.

Guiding groups through decision-making

A practical, hands-on session where participants can hone their new skills by practicing the principles of facilitation in a risk-free environment. Each participant will have the opportunity to guide a group conversation using the focused conversation method. 

Learning Outcomes

By the end of this course, you will know how to create an environment that empowers people to add value in meetings. With a clear purpose and follow-on action items, your meetings will make your organization more efficient and results-driven. 

What you will learn:

  • Intentional impact: building a practice of grounding yourself before each and every session
  • Active listening: how to listen and respond to individuals to improve mutual understanding
  • Facilitation: guiding discussions to help participants capture, evaluate, and merge ideas
  • Gratitude: foster an environment of trust, respect, and inclusion  
  • Facilitating in a virtual workspace: using tools to overcome digital fatigue and maximize participant engagement in a virtual space
  • Overlap Associates Inc. | Creative Problem Solving School

    “Overlap’s approach help take the fear outta learning while you insert fun. I have had this sick feeling every time I had to engage with technology–but your attitude and approach take away the scariness.”

    Intro to HCD Participant

  • Overlap Associates Inc. | Creative Problem Solving School

    “Overlap was able to explain concepts and engage people effectively and emotionally in the learning process. From concept thinking to design, they brought an element of a new Human feelings approach that gave me a new perspective of incorporating an end-user approach to a problem versus a global approach.”

    H. B. Com, CPA, CGA, Director of Finance and Administration, KW Habilitation

  • Overlap Associates Inc. | Creative Problem Solving School

    “Taking (Intro to HCD) rejuvenated my enthusiasm for work at a time when I was starting to feel disconnected. Not only was it refreshing to work through Launch activities with an interdisciplinary group, it gave me ideas for engaging my own team differently. I immediately applied what I learned with noted success!”

    Educational Developer | Curriculum Development and Program Improvement Centre for Teaching & Learning | Queen’s University

  • Overlap Associates Inc. | Creative Problem Solving School

    “...Overlap training introduced me to a process and a wealth of tools that will take our planning to the next level. Moving to virtual training did not dampen Ryan and Nicole's enthusiasm, and their insights helped me understand how to apply these tools in my own organization. I cannot wait for my next planning session!”

    Head of Public Services Law Library, Dalhousie University

  • Overlap Associates Inc. | Creative Problem Solving School

    “The training at Overlap encouraged me to fall in love with the problem and understand it deeply. The iterative design process teaches that failure is valued as a necessary step to designing the best solutions. This relieves the pressure of trying to 'get it right the first time.' Using this approach in our organization has promoted a new sense of engagement in our staff team, as people feel their voices are valued in the process.”


    Extend-a-Family Waterloo Region

Upcoming Courses

Facilitation & Running Better Meetings  

Creative Problem Solving: 302

(Live Online Cohort)

November 2 & 4, 2022

9am-12pm EST

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Better Communication Training Bundle

Are you interested in becoming a better communicator?  You can save over 15% by registering for our Better Communication Bundle, which includes: 301) Community & Staff Engagement Foundations, 302) Facilitation & Better Meetings, and 306) Making & Communicating Ideas.  Sign up for all three courses today and save!

Better Communication Bundle: Sign Up